Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
Jeff Toister’s top tips for crafting a successful customer culture
February 15 by Melanie MingasJeff Toister tells CX Network about the current state of customer centricity and shares his three steps to creating a great customer culture
The CX super skills you and your team need in 2023
February 02 by Melanie MingasCX Masterclass facilitator David Hicks explains the CX skills that will be in demand in 2023
Transforming customer centricity with Stan Swinton
January 23 by Melanie MingasStanford Swinton, founder of NPSx, tells CX Network about the skills and technology needed to win - and retain - customers
Pitching experience to the C-suite: the CXO's guide
January 19 by Melanie MingasNicole Cable tells CX Network how she reinvented experience management for US healthcare provider CareMax
The secret to Metro Bank’s award-winning EX strategy
November 30 by Anna McKibbenMetro Bank’s Simi Dubb tells CX Network about its award-winning EX strategy
Meet the board: Nadya Melic, Vodafone Business
November 24 by Melanie MingasCX Network Board Member Nadya Melic talks about the changing role of telcos and the impact of next-generation technology on employee and customer experiences
The NPS-boosting reinvention of ASOS customer care
November 07 by CX NetworkJoseph Vassie, head of insight and analytics at ASOS.com, tells CX Network about the retailer's customer care upgrade
How the metaverse will change the way we deliver CX
November 05 by Adam JeffsCX expert from The Sandbox offers his best advice for getting started in the metaverse and shares his predictions for its development in the coming years
Retail analytics with edge at Primark
October 28 by CX NetworkPrimark’s retail analytics and reporting manager tells CX Network how the award-winning program came about
The next frontier for digital CX in financial services
October 18 by Melanie MingasShirley Campbell, director of CX for at Payoneer, talks to CX Network ahead of her panel discussion at Digital CX 2022
How a fashion group founded in 1865 is making waves
October 10 by Melanie MingasThe move is proof the future of online shopping will be anything but two-dimensional
The CX advances on the horizon with Web 3
September 16 by Melanie MingasGautaam Borah explains how decentralized data, digital identities and virtual sneakers will transform CX in a Web 3 world