Events
CX Network hosts regular online events and real-world conferences on customer experience. Join us throughout the year as we hear from global CX practitioners.
Capturing the voice of the customer through data insights
March 22, 2018
10:30 AM - 11:30 AM GMT
Closed-loop-feedback: Why a robust VOC should be core to your business model
March 22, 2018
07:30 AM - 08:30 AM GMT
Going from theory to practice: Leveraging customer feedback to drive loyalty
March 22, 2018
12:00 PM - 01:00 PM GMT
The survey is dead… A survival guide for CX
March 21, 2018
12:00 PM - 01:00 PM GMT
Real-world enterprise customer feedback management
March 21, 2018
10:30 AM - 11:30 AM GMT
The future of customer feedback is no customer feedback
March 21, 2018
01:30 PM - 02:30 PM GMT
Innovative ways to add value and win long-term customer retention
March 21, 2018
03:00 PM - 04:00 PM GMT
CXN Live: Customer Feedback & Satisfaction
March 20, 2018
10:00 AM - 11:00 AM EST
The next evolution in surveys: AI, chatbots and the power of conversations
March 20, 2018
09:00 AM - 10:00 AM GMT
Harnessing VoC intelligence with omni-channel speech and predictive analytics
March 20, 2018
12:00 PM - 01:00 PM GMT
The voice of the customer chasm: CX fantasy vs consumer reality
March 20, 2018
10:30 AM - 11:30 AM GMT
Transformative customer experience and engagement
March 06, 2018
11:15 AM - 11:15 AM EST
How to build loyalty without a human touch
February 27, 2018
01:00 PM - 02:00 PM EST
Launching innovative digital experiences with Shake Shack
October 16, 2017
05:00 AM - 06:00 AM GMT
Mastercard’s best practices to deliver cost-effective and exceptional CX
October 11, 2017
04:00 AM - 04:30 AM GMT
