The global brands' essential guide to navigating CX delivery
Watch this expert session for insights into how multi-regional and global brands can grow and deliver game-changing customer experiences
Watch this expert session for insight into delivering excellent customer experiences for growing multi-regional and global brands
Global expansion is a focus for many growing brands, but maintaining consistently great CX during periods of high growth is a challenge. The customer of today demands both efficient and “personal” interactions – whenever and wherever they want or need them. Rising to the challenge during periods of rapid growth is essential to success, but requires a laser focus on the customer journey, and an optimal blend of talent and innovative digital technology.
In this webinar we were joined by David Rickard, partner at Everest Group, and Nora Boros, international sales lead at Concentrix + Webhelp, who shared their insights and real-life experiences of crafting successful global CX strategies for high growth, global brands.
Watch with webinar for insights into:
• The market landscape driving global CX strategy
• Where to focus in the customer journey to achieve excellent CX
• How brands can benefit from a global CX partner
Speakers
David Rickard
Partner
Everest Group
Everest Group is a research firm that applies research to people’s day-to-day business problems. We help business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Our problem-solving, forward-looking approach is designed around your journey, so you can make better business decisions.
Nora Boros
International Sales Lead
Concentrix + Webhelp
A passionate and self-motivated game-changer, Nora joined Webhelp in 2013 as Director of Travel and Leisure, in charge of all strategic operations within this sector. Since 2017, she has been a pivotal contributor to Webhelp's impressive international expansion, managing all global business growth for strategic sectors across the Group.
Nora came to Webhelp from Carlson Wagonlit Travel, a global leader specializing in business travel management, which she joined in 2004. She served as Director of Strategic Sales for Europe for four years before being promoted to Senior Director of Program Management EMEA, where she managed the relationship with Accenture, one of the largest strategic accounts, and a team of 25 client directors.
Sponsors
