Customer journey through SurveyMonkey's ask, listen, act
In financial services, customer expectations are changing faster than ever. Stay on top of trends and outpace the competition with always-on feedback.
Find out how to empower your organization with always-on feedback from real-time data and insights
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To prioritize and execute on market-leading and loyalty winning CX, financial service providers must understand the end-to-end experiences of their customers. However, today’s consumers interact with financial institutions across more channels than ever before. This makes it challenging to get a full picture of the customer journey, leading to gaps between the experience your customers expect – against what they are actually receiving.
Join us for an engaging webinar hosted by SurveyMonkey’s vice president of customer operations Laura Hayes and senior product marketing manager Natalie Aghdaey. They will delve into how SurveyMonkey's 'ask, listen, act' framework empowers organizations with real-time data and insights, enabling them to align their customer experience initiatives with evolving needs and preferences.
In this webinar you will learn:
- Trends in what customers expect from financial institutions
- The importance of starting with a customer journey map and how to get started
- Three ways to capture actionable CX insights across key customer touchpoints
Speakers
Natalie Aghdaey
Senior Product Marketing Manager (CX and Industries)
Survey Monkey
Natalie is a senior product marketing manager at SurveyMonkey. She focuses on SurveyMonkey’s go-to-market strategy for key industries and for customer experience feedback solutions.
Laura Hayes
Vice President of Customer Operations
Survey Monkey
Laura Hayes is the Vice President of Customer Operations at SurveyMonkey. She oversees a global team of 150+ individuals focused on strategy, customer support, advocacy, and operations.
Sponsor
Sponsors
We respect your privacy, by clicking ‘Watch On Demand’ you agree to receive our e-newsletter, including information on Podcasts, Webinars, event discounts and online learning opportunities. For further information on how we process and monitor your personal data click here. You can unsubscribe at anytime.
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