Cracking the code to improve contact centre efficiencies

Move beyond automation to self-serve, call deflection and seamless AI-human collaboration

Listen to how contact center leaders are approaching generative AI for their customer service strategies to bolster operational efficiencies.

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This FREE webinar was recorded on:
27 September, 2023
11:00 AM - 12:00 PM GMT

The transformative power of generative AI is having an enormous impact on how contact center leaders are approaching their customer service strategies. During this CX Network fireside chat, our CX experts will reveal how generative AI is impacting self-serve options and leading to improvements in operational efficiencies.

This exclusive interview will cover the core capabilities of generative AI and its potential to revolutionize contact center operations. It will also explore how generative AI enhances self-serve options by automating processes, improving response accuracy and delivering personalized experiences.

Featuring a panel of thought leaders, the session will reveal how generative AI-powered chatbots are reducing call volumes and boosting both contact center productivity and customer satisfaction.

Join this fireside chat to find out:

How the the core capabilities of generative AI are transforming contact center operations and empowering self-serve options via enhanced automation.
Why generative AI-powered chatbots are playing a leading role in call deflection and how chatbots can effectively handle routine inquiries to improve CSAT.
What common challenges face CX professionals when implementing generative AI and which strategies they should adopt to mitigate risks, ethical considerations, data privacy and security.

Speakers

Omer Adiguzel
Technical Lead, Generative AI
Lufthansa Group

Broad experience in Data Science and AI for 10+ years. Managed and mentored teams in Data Science projects, specializing in Machine Learning and AI applications such as IoT projects, Predictive Maintenance, Root Cause Analysis, Anomaly Detection, Customer Segmentation, Next Best Offer, Recommendation, Churn Analysis, Healthcare and Customer Journey. In my present role as a Technical Lead at Lufthansa Group, I am actively involved in implementation of Generative AI use cases, providing guidance on adopting the latest Generative AI advancements, and simultaneously raising awareness on Responsible AI ethics throughout the company.