Cracking the code to improve contact centre efficiencies
Move beyond automation to self-serve, call deflection and seamless AI-human collaboration
Listen to how contact center leaders are approaching generative AI for their customer service strategies to bolster operational efficiencies.
The transformative power of generative AI is having an enormous impact on how contact center leaders are approaching their customer service strategies. During this CX Network fireside chat, our CX experts will reveal how generative AI is impacting self-serve options and leading to improvements in operational efficiencies.
This exclusive interview will cover the core capabilities of generative AI and its potential to revolutionize contact center operations. It will also explore how generative AI enhances self-serve options by automating processes, improving response accuracy and delivering personalized experiences.
Featuring a panel of thought leaders, the session will reveal how generative AI-powered chatbots are reducing call volumes and boosting both contact center productivity and customer satisfaction.
Join this fireside chat to find out:
- How the the core capabilities of generative AI are transforming contact center operations and empowering self-serve options via enhanced automation.
- Why generative AI-powered chatbots are playing a leading role in call deflection and how chatbots can effectively handle routine inquiries to improve CSAT.
- What common challenges face CX professionals when implementing generative AI and which strategies they should adopt to mitigate risks, ethical considerations, data privacy and security.
Speakers
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