Artificial Intelligence in CX
Artificial intelligence (AI) is transforming customer experience by revolutionizing how businesses engage with their customers. AI-driven CX leverages advanced technologies like natural language processing (NLP) and machine learning (ML) to deliver personalized and efficient customer interactions.
By harnessing AI, businesses can automate routine tasks such as handling basic customer inquiries or processing orders, freeing up human agents to focus on more complex and value-added activities. This automation not only reduces operational costs but also ensures consistent and rapid responses to customer queries, ultimately enhancing the overall customer experience. Furthermore, AI-driven analytics provide valuable insights into customer behavior and preferences, empowering businesses to anticipate needs and deliver targeted solutions.
From chatbots to data analysis, check out the resources below to learn how AI is advancing personalization, business operations and loyalty in CX.
Deliver smart, personalized support anytime, anywhere
April 24 by Freshworks CX solutions
A guide to providing excellent customer service with AI-first omnichannel solutions
Forrester examines Total Economic Impact of Freshworks Service Suite
April 16 by Freshworks CX solutions
Discover the real business impact of having bots, conversational support and ticketing–all in one place, powered by AI
The power of AI for personalizing CX
April 16 by Freshworks CX solutions
How to use AI for customer behavior analysis for deeper insights that can offer enhanced content, product recommendations and pricing - ultimately refining customer experiences across sectors
Unleash productivity: Freddy Copilot now available
April 16 by Freshworks CX solutions
How customer service teams are benefitting from a generative-AI-powered productivity boost
Using generative AI to support emotive customer journeys
April 10 by CX Network
AI might not be coming for your job, but it can now help you get a job
Get real with AI: Everything you need to know about generative AI in customer service
March 28 by Freshworks CX solutions
Uncover the power of AI in customer service with this definitive guide to self-service and agent automation
Cut the long wait times with AI-powered automation
March 28 by Freshworks CX solutions
Discover this 11-step guide to boosting service with AI-powered automation
5 priorities for customer service leaders in 2024
March 28 by Freshworks CX solutions
From AI to omnichannel support, explore how customer service leaders align their priorities for real business results
Why your predictive analytics and AI projects are failing – and how to transform your success
March 25 by Musa Hanhan
From defining goals to preparing data, there are many steps to a successful AI or LLM deployment. Musa Hanhan explains
Harnessing advanced chat, custom GPTs and ethical AI for CX
March 21 by Melanie Mingas
EJ Cay, VP for Genesys UK and Ireland, explains the benefits and drawbacks of custom GPTs and why you need to make friends with the chief AI officer
Don’t base your AI decision making on a world of imagination
March 21 by Jason Giles
From AWS to Willy Wonka, AI-powered experiences can deliver very different results. Jason Giles, VP of product design for UserTesting explains
Elevating client experiences with AI in wealth management
March 07 by Jackson Ng
In the world of finance, wealthy clients demand sophistication, foresight and bespoke solutions. Jackson Ng explains how AI can deliver
