Artificial Intelligence in CX
Artificial intelligence (AI) is transforming customer experience by revolutionizing how businesses engage with their customers. AI-driven CX leverages advanced technologies like natural language processing (NLP) and machine learning (ML) to deliver personalized and efficient customer interactions.
By harnessing AI, businesses can automate routine tasks such as handling basic customer inquiries or processing orders, freeing up human agents to focus on more complex and value-added activities. This automation not only reduces operational costs but also ensures consistent and rapid responses to customer queries, ultimately enhancing the overall customer experience. Furthermore, AI-driven analytics provide valuable insights into customer behavior and preferences, empowering businesses to anticipate needs and deliver targeted solutions.
From chatbots to data analysis, the resources below cover how AI is advancing personalization, business operations and loyalty in CX. CX Network also has a series of guides related to AI, including: AI in CX: A CX Network guide, The ethical AI guide for customer experience, The complete guide to generative AI for customer experience, What is agentic AI? A CX Network guide, A guide to measuring the ROI on AI-powered CX and The predictive CX guide.
Learning from the Dot-Com Era: Why CX leaders must champion responsible AI
November 18 by Sue Duris, MBA, CCXP
AI may promise to bring innovation and efficiency to CX, but practitioners must still apply astute judgment to its implementation. Sue Duris explains.
How generative AI search is changing the customer journey
November 21 by Darcy Alexander
Forget witty adverts and clever imagery - today, brands that sell online need to optimize for generative AI
Navigating the complexities of multilingual CX in a globalized economy
November 18 by Gurpal Singh
Gurpal Singh explains how brands can connect across borders and listen with empathy by embracing multilingual CX
How to navigate the hype around AI
November 12 by Melanie Mingas
Learn how to cut through the hype to find AI-powered solutions and strategies that drive real results in CX
4 things to know about the real-world use of AI and automation in CX
November 10 by CX Network
Discover four key audience insights from the CX Network webinar Re-writing the Rules of CX with AI Agents and CX Automation
Governing the AI-powered CX era
October 31 by CX Network
Read this report to learn about governing AI in customer experience in this era of advanced technology
Human-centered CX: Designing intuitive experiences
October 31 by CX Network
Discover human-centered CX and how to promote empathy and intuitive design to win customer loyalty
The predictive CX guide
September 26 by CX Network
We explore the tools and methods behind predictive CX and how to use predictive analytics to improve customer experiences
The complete guide to generative AI for customer experience
September 24 by CX Network
CX Network’s guide to generative AI, how it benefits CX and how to implement it
A guide to measuring the ROI on AI-powered CX
September 24 by CX Network
CX leaders from CX Panda, CXPA Finland, Cantonal Hospital of Winterthur and Sprinklr explain how to measure the returns on your top tech investments
The ethical AI guide for customer experience
September 24 by CX Network
A guide to ensure your use of AI is responsible and fair
Artificial Intelligence in CX: A CX Network guide
August 24 by CX Network
Everything you need to know about AI in CX, from its key capabilities to how your peers are investing
