27-29 January
Novotel London West, London, United Kingdom
Suman Kargupta, Head of Customer Experience at Jio
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Suman Kargupta


Head of Customer Experience
Jio

Check out the incredible speaker line-up to see who will be joining Suman.

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Conference Day One

Friday, April 1st, 2022


9:45 HOW TO DELIVER CONSISTENT CX ACROSS MULTIPLE SCREENS

When operators have to manage customers across various channels, platforms and screens, from offering wireless network coverage, to other OTT offerings, there can often be a disconnect when it comes to providing that seamless customer experience. Multiple touchpoints provide multiple opportunities for going above and beyond your customers’ expectations, but when it goes wrong, it can have serious implications for the satisfaction and loyalty of your customers. 
 
·         What strategies, solutions, and insights can be learned to truly maximise consistent, multi-leveled customer experience?
·         What mistakes and fracture points can be avoided?
·         How can you apply these to your day-to-day CX initiatives to try and alleviate some of these challenges?