Richard George is the Head of Customer Service Self Service for Thomson Reuters.
Richard was appointed to the role of Head of Customer Service Self Service for Thomson Reuters in October 2016. He is responsible for TR’s Global Customer Self Service Strategy, Transformation and Operation across the Finance, Risk and Media businesses. In 2016, Richard was inducted into the BIMA Top 100, recognising the key digital influencers in the UK.
Prior to his appointment, Richard was Director of Digital for eir Group (previously eircom). He was responsible for eir’s digital vision, strategy and change programmes, as well as managing all of the Sales and Service digital touch points and performance. During his tenure, eir delivered the multi-award winning “my eir” app, a new eCommerce website, as well as Ireland's largest digital rebrand in 20 years. eir was recently recognised in the 2016 DMA awards, winning “Best Digital Strategy”.
Richard has also worked for O2 Telefónica as Head of Online Sales, and was integral to the team that delivered a new website for O2, which went on to win 2014’s websiteoftheyear.co.uk, and previously worked as part of O2 Telefónica’s digital transformation programme, owning the development of self service capability online and within retail.
Richard began his career with Marks and Spencer, where he held a number of retail management, and eCommerce and multichannel business development positions.