27-29 January
Novotel London West, London, United Kingdom
Sacha Nikita Kraft, Client Partner at Facebook
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Sacha Nikita Kraft


Client Partner
Facebook

Check out the incredible speaker line-up to see who will be joining Sacha Nikita.

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Conference Day One

Saturday, May 1st, 2021


11:30 CHANGING PERCEPTIONS OF CONSUMER BEHAVIOUR AND THE GROWING ADOPTION OF MESSAGING SERVICES

In this new age of digitalisation, the technology underpinning the transformation is only one half of the story. The methods in which customers are choosing to interact with their telecom providers is also rapidly changing, and understanding this shift in customer bahaviour is as essential as everything else. The question is, how can you understand and utilize this cultural shift to make significant improvements to your customer experience?
Join Facebook and Vodafone Germany as they present a real world case study of how to use messaging services to drive customer service satisfaction, close the back door and reduce churn.