Conference Day One
Saturday, May 1st, 2021
In this new age of digitalisation, the technology underpinning the transformation is only one half of the story. The methods in which customers are choosing to interact with their telecom providers is also rapidly changing, and understanding this shift in customer bahaviour is as essential as everything else. The question is, how can you understand and utilize this cultural shift to make significant improvements to your customer experience?
Join Facebook and Vodafone Germany as they present a real world case study of how to use messaging services to drive customer service satisfaction, close the back door and reduce churn.