27-29 January
Novotel London West, London, United Kingdom
Prashantha Robertson, Deputy Chief Customer Officer at Sri Lanka Telecom
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Prashantha Robertson


Deputy Chief Customer Officer
Sri Lanka Telecom

Check out the incredible speaker line-up to see who will be joining Prashantha.

Download The Latest Agenda

Conference Day One

Tuesday, January 28th, 2020


17:35 MANAGING YOUR DATA GOLD: HOW TO CAPTURE, PROCESS, AND ANALYSE YOUR CUSTOMERS' DATA

·        With automation heavily increasing the amount of more complex customer data, how can telcos maximise the potential of this data?
·        How important is a company's data strategy in relation to its CX strategy?
·        What issues are operators facing in regards to customer data regulations?