27-29 January
Novotel London West, London, United Kingdom
Dr Ker Ling Yew, Vice President Operational Excellence at Singtel
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Dr Ker Ling Yew


Vice President Operational Excellence
Singtel

Check out the incredible speaker line-up to see who will be joining Ker.

Download The Latest Agenda

Conference Day Two

Wednesday, January 29th, 2020


10:15 OVERCOMING INTERNAL CULTURAL AND PROCESS CHALLENGES TO SUCCEED IN A DIGITAL TRANSITION

When attempting that all important digital transformation, what inhibitors exist - across various business functions - to achieve success, and what can be done to overcome these? Other questions that will be explored include:
 
·         How to manage the cultural changes? Are different types of CX employee needed?
·         While it may be chaotic in the beginning, how can this be maintained and how do you manage a full organization in chaos mode
·         What are the key levers to drive success in a digital transformation?