27-29 January
Novotel London West, London, United Kingdom
Jyri Suvela, Director Service Offering, Telia Inmics-Nebula at Telia
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Jyri Suvela


Director Service Offering, Telia Inmics-Nebula
Telia

Check out the incredible speaker line-up to see who will be joining Jyri.

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Conference Day One

Friday, April 1st, 2022


15:00 TRANSFORMING A TELCO INTO AN ITC PROVIDER: HOW DATA CAN HELP TO ENSURE A WORLD CLASS CUSTOMER EXPERIENCE DURING THE JOURNEY

Telia is in a middle of a transformation from a traditional telco into a full scale ICT provider. The ongoing transformation took a new phase a couple years ago when Telia bought two Finnish IT companies. The new customer base and the needs that came with it challenged the whole traditional telco operating model.
  • How to ensure a unified - Telia One - customer experience in the middle of merger and transformation?
  • How to utilise technologies and data-driven modelling to serve the needs of an already existing wide customer base and how to attract new customers with the Telia ONE ICT-portfolio?
What were the challenges during the process and how well did we succeed?