27-29 January
Novotel London West, London, United Kingdom
Deniz Demirci, Vice President at Deutsche Telekom
Deutsche Telekom Logo

Deniz Demirci


Vice President
Deutsche Telekom

Check out the incredible speaker line-up to see who will be joining Deniz.

Download The Latest Agenda

Conference Day One

Friday, April 1st, 2022


16:30 DEVELOPING A DIGITISED SOLUTION CENTRE FOR TECHNICAL CUSTOMER SERVICE

·         Transforming an organization from classical 1st and 2nd level-structure to one touch approach with skill-based, heterogeneous self-empowering teams
·         Reducing incidents and contacts significantly with big data, automation and optimized self-services
·         Enabling  business units – from manager to call center agent – to make data-driven decisions
·         Routing incidents to the right agent based on predictive analytics to increase first-time-right rate