28 - 30 January, 2020
Novotel London West, London, United Kingdom
Brendan O’Rourke, Head of Design at BriteBill
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Brendan O’Rourke


Head of Design
BriteBill

Check out the incredible speaker line-up to see who will be joining Brendan.

Download The Latest Agenda

Conference Day Three

Thursday, July 1st, 2021


12:00 PUT YOUR DATA TO WORK TO HELP YOU DESIGN EXPERIENCES THAT WILL DELIGHT YOUR CUSTOMERS

The communications business model is complex and competition from over-the-top providers has never been
stronger. However, there are opportunities for service providers that remain largely untapped – all within the humble
billing information.
In this session we’ll show how you can combine data with design to deliver experiences that will greatly improve
customer experience and loyalty.
  • Quickly adapt the bill to improve the customer experience
  • Use small snippets of billing data to deliver more concise content across convenient channels
  • Leverage other data sets to create deeply personal and valuable experiences