Conference Day One
Tuesday, January 28th, 2020
When operators have to manage customers across various channels, platforms and screens, from offering wireless network coverage, to other OTT offerings, there can often be a disconnect when it comes to providing that seamless customer experience. Multiple touchpoints provide multiple opportunities for going above and beyond your customers’ expectations, but when it goes wrong, it can have serious implications for the satisfaction and loyalty of your customers.
· What strategies, solutions, and insights can be learned to truly maximise consistent, multi-leveled customer experience?
· What mistakes and fracture points can be avoided?
· How can you apply these to your day-to-day CX initiatives to try and alleviate some of these challenges?