27-29 January
Novotel London West, London, United Kingdom
Arild Haugen, Head of Design & Projects at Telenor
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Arild Haugen


Head of Design & Projects
Telenor

Check out the incredible speaker line-up to see who will be joining Arild.

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Conference Day Two

Wednesday, January 29th, 2020


12:30 A FUNDAMENTAL TRANSFORMATION TOWARDS CUSTOMER-CENTRICITY

Customer-centricity and customer-driven are popular buzz-words these days. We interpret these terms differently and have various means to achieve it. But what does customer-driven really mean? And how can we fundamentally transform our thinking and behavior into being truly customer-driven organisations?

Telenor will share its 10-year journey to develop a design-based approach to its development activities. An essential element is how the designers’ role has evolved into being a driving force for a fundamental transformation of the company