Arild Haugen

Head of Design & Projects Telenor

Arild Haugen is an experienced telco professional with a 28 years’ career in the industry, mainly in different positions within Telenor, both at the Norwegian headquarter and in the international operations. He holds a M.Sc in Computer Science and has especially focused on business development and project management. The last six years he has been engaged in the digital trasnformation of Telenor and has been working with digital services and ecosystems. He is currently Head of Design in Telenor, leading a team of 40+ designers.

Conference Day Two

Wednesday, January 29th, 2020

12:30 A FUNDAMENTAL TRANSFORMATION TOWARDS CUSTOMER-CENTRICITY

Customer-centricity and customer-driven are popular buzz-words these days. We interpret these terms differently and have various means to achieve it. But what does customer-driven really mean? And how can we fundamentally transform our thinking and behavior into being truly customer-driven organisations?

Telenor will share its 10-year journey to develop a design-based approach to its development activities. An essential element is how the designers’ role has evolved into being a driving force for a fundamental transformation of the company

Check out the incredible speaker line-up to see who will be joining Arild.

Download The Latest Agenda