Conference Day Two
Wednesday, January 29th, 2020
Customer-centricity and customer-driven are popular buzz-words these days. We interpret these terms differently and have various means to achieve it. But what does customer-driven really mean? And how can we fundamentally transform our thinking and behavior into being truly customer-driven organisations?
Telenor will share its 10-year journey to develop a design-based approach to its development activities. An essential element is how the designers’ role has evolved into being a driving force for a fundamental transformation of the company