In this eBook, we hear from a panel of telecoms customer experience experts to gain insight on how telecoms firms are investing into customer experience to achieve long-lasting business benefits. Our panel consists of 10 telecoms CX practitioners, comprised of six directors, one CEO, two heads of CX and one CX manager. Together, they have 42 years of experience in customer experience management.
Read the eBook to find out:
Plus case studies and expert insights from our panel of CX decision makers!
Customer Experience Management in Telecoms Global Investment Report
We are in the age of the customer. The acceleration of technological advancements have made customer experiences faster, more efficient and more memorable – and this has driven a change in customer behaviours and expectations that breaks through vertical silos. The telecoms industry can no longer just focus on vertical-specific competitors to stay ahead of the market, instead they have to look at retailers, tech start-ups and digital disruptors that are driving the experiences customers demand today.
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