Do not miss the opportunity to join our expert practitioners, learn from tangible case studies and discover how to improve your CX and generate revenue with our three streams:
Delve deeper in to what you are offering your customers and how you position it.
You will cover topics, such as re- imagining the customer service model, utilising chatbots to build customer relationships, using retail as a CX opportunity, network innovation and IoT implications.
Optimise processes to deliver on the promises you make to your customers.
You will cover: contact centre transformation, high touch CX, utilising VoC and intelligent customer insight for personalisation, operationalising CX and agile delivery and omni-channel architecture.
Maximise potential in customer facing employees and take advantage of the human factor in CX.
This stream will look at customer centric culture as a competitive advantage, employee engagement and frontline delivery, fostering talent and innovation spirit to drive long-lasting experience improvement.
Gather insights from leading global telecom CX pioneers, including: