06 - 07 July, 2020
Hilton London Syon Park, Middlesex, United Kingdom

Delivered by CX leaders for CX leaders

When was the last time you had the opportunity to step away from the crowds and network only with CX Directors in the Telecoms Industry?

The CX Telecoms Exchange is a unique opportunity to join an invitation only, intimate gathering with just 70 of the leading CX executives, all of whom are pre-qualified at your level of seniority and are ready to engage in intimate and open discussions on overcoming challenges you face in your role – culture change, digitalization, push for self-service, billing processes - for 2019 and beyond.

We recognise that the best way to help you and your peers do this is not through presentation after presentation. As part of the CX Telecoms Exchange experience you will craft your own personalised schedule, comprising of a range of dynamic case studies, intimate peer discussions and meetings.

What's new for 2019:

CEO panel discussion

  • Leading from the Top: We have gathered leading CEOs from across the EMEA Telecoms Sector to deliver a truly memorable session. In this closed-door session, discover how the head honchos at leading Telecoms enterprises are leading culture change from the top-down and ensuring that employee engagement manifests into positive customer experiences.
  • Two sets of Interactive Roundtables: We’ve heard you love our small intimate discussion groups, so for 2019 we’ve added two whole afternoons of roundtable discussions delivered by the leading customer-facing leaders from Europe's best telecommunications companies! Join the discussions which most reflect your priorities and benchmark with peers.
  • Peer to Peer Networking: Our peer to peer networking sessions identified CX leaders with interests and experience similar to those around them at the Exchange, all with expert insights from a host of large enterprises.

An Exchange gives you exclusive access to:

  • Exclusive Stories From the Leading CX Decision Makers
  • Intimate Peer Group Discussions
  • Innovative Business Solutions
  • One-to-One meetings with an itinerary that you control

Our specialist team works with you to get an in-depth understanding of what it is you're looking to achieve at the event and who in particular you would like to meet with. Personalised itineraries are then developed for each delegate based on a pre-qualified list of people that you have selected in advance. The ability to tailor your Exchange programme ensures that every moment at an Exchange reflects your company’s needs and interests.

Countdown to an Exchange

  • Three Weeks Prior to the Exchange: Our online meeting scheduler is made available to all Exchange delegates and solution providers. As a participant you are provided with an individual password that allows you to sign in to our secure scheduling website and select the conference sessions that you are interested in and the service providers who offer products that you want to know more about. This enables the generation of your unique programme itinerary based on your personal business priorities.
  • At the Exchange: After arriving and checking into the hotel you will be directed to the Exchange registration desk where you will receive your customised event package. This is when you truly begin reaping the rewards of your event preparation and programme customisation. Every session, networking function and meeting is tied directly to your company’s priorities and requirements and opportunities to discover made-to-measure business solutions.