Paul Barwick-Copeland

Director NICE

Paul Barwick-Copeland has over 20 years of CX expertise within the Telco industry, initially starting in-house before working externally with some of the largest global Telecoms companies. His key focus has always been on how organisations can deliver the best experiences to their customers, whilst improving their employee experiences and achieving their over-arching business strategy.

Paul is the Value Realisation Services (VRS) Director, EMEA, at NICE. The VRS team is the consulting division of NICE, where the global team of consultants collaborate with clients from all verticals on how to deliver best-in-class experiences to their customers and their staff, all at the same time as accelerating the time taken to realise the investment made in NICE products and services.

Check out the incredible speaker line-up to see who will be joining Paul.

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