06 - 07 July, 2020
Hilton London Syon Park, Middlesex, United Kingdom

Our expert speaking line-up

Speakers


2020 SPEAKERS


Jens Kannler
Vice President Customer Service
Deutsche Telekom
Rohini Mehra
Director of Customer Transformation
Three
Tony Sceales
Head of 5G Programme Development
Department for Digital, Culture, Media & Sport
Imran Patel
Director of in Home Services
BT
Guy Thornton
Head of Marketing & Strategy
O2
Martin Conan
Director of Orange Incubator
Orange
David Caton
Head of Proposition, CRM & Loyalty
giffgaff
Marcus Lee
Global CXX for IoT
Vodafone
Rob Shardlow
CEO
Audacious
Nick Rawlings
CMO
Audacious
Scott Currie
Head of VOXI
Vodafone
Nick Thompson
CEO
The Phone Coop
Beatrix Kapitanyne
Head of Customer Experience, Transformation & Business Steering
Deutsche Telekom (Austria)
Miguel Angel Carrasco
Customer Care Director
Orange Spain
Hanna-Maija Kiviranta
Head of CX Insights
Elisa
Tarek Adbelrahman
Chief Consumer Officer
Telecom Egypt
Dave D'Arcy
Senior Director International Care
Vonage

2019 speakers


Phil Eayres
Chief Customer Officer
TalkTalk
France Heringerjallot
EVP Customer Experience & Sales
Orange
Shanna Pedersen
Head of Customer Experience, Corporate
BT
Justin Conry
Head of Transformation
Three
Andrew McMillan
Former Head of Customer Service, John Lewis and Director
Engaging Service
Richard Owen
Former CEO, Satmetrix and Owner
Owen CX Group
Hassan Jaafar
Head of CRM & Customer Insights
Lebara
Kim Faura
Chief Commercial Officer
giffgaff
Payal Rawat
Director of Channel Operations
Three
Andrew Fryatt
Managing Director, Small Business and Residential
Zen Internet
Harry Odenhoven
Global Director Operations
Truphone
Christina Hirsch
Director, Customer Experience
Vodafone Germany
Ana Simic
Head of Marketing Automation
A1 Telekom Austria Group
Gerry Brown
Chief Customer Rescue Officer
The Customer Lifeguard
Arild Haugen
Head of Design & Projects
Telenor
Reuben White
VP Enterprise, North EMEA
LivePerson
Jonathan Lakin
CEO
Intent HQ
Andrew Stevens
CCM & CX Expert
Quadient
Paul Warren
Head of UK Sales
Clariter Group
Andrea Conway
Head of Customer Experience and Engagement
Virgin Media
Eduardo de Santos de la Fuente
Director of Customer Operations & Service
Telefonica
Antonio Ivankovic
Chief Commercial/Customer Officer
GO plc
Michael McCarthy
VP Customer
Virgin Media Ireland
Isabella de Michelis
CEO & Co-Founder
ErnieApp
Marie-Hélène Briens
Director of Customer Experience for the Enterprise Line of Business,
Orange

Advisory board


Andrew Fryatt
Managing Director, Small Business and Residential
Zen Internet
Erika Toth
Head of Operations Development – Multichannel Customer Experience / Head of Service Transformation
Telefonica (o2 UK)
Phil Eayres
Chief Customer Officer
TalkTalk
Erik Vercouteren
EVP Customer Experience
KPN
Justin Conry
Head of Transformation
Three
Holger Nathrath
LEAD DESIGN & CUSTOMER EXPERIENCE
Deutsche Telekom AG
Claus Eimer
Stream Lead B2B Customer Journey & NPS
Telefonica Germany
Hans Mølby Steffens
Head of Customer Experience
TDC Business
Yael Shatzky
Head Product and Solutions Marketing
Amdocs Optima