Our Expert Speaker Line-Up

2021 Chair


Paul Barwick-Copeland
Paul Barwick-Copeland
Director
NICE

2021 SPEAKERS


Dr. Bernd Meurer
Dr. Bernd Meurer
Sector CTO
BT
Antonio Ivankovic
Antonio Ivankovic
Chief Commercial Officer
GO plc
Nicola Harris
Nicola Harris
Head of Customer Journey Management
O2
Marek Grabowski
Marek Grabowski
Customer Journeys Management Director
Orange
Bartek Lechowski
Bartek Lechowski
Customer Experience Director
PLAY
David Caton
David Caton
Head of Revenue & Retention
giffgaff
Jason Hendrey
Jason Hendrey
Global Head of Customer Success Management
Vodafone Business
Jens Kannler
Jens Kannler
Vice President Sales Business Customers
Deutsche Telekom
Paul Blackwell
Paul Blackwell
Director - Digital Care
Virgin Media
Daniela Sorriso Valvo
Daniela Sorriso Valvo
Director Business Management and Transformation
COLT
Dave Bukovinsky
Dave Bukovinsky
Executive Director – Product Management
CSG
João Carmo
João Carmo
Principal Product Manager
Talkdesk
Julia Ochinero
Julia Ochinero
Head of Telco Industry Marketing
Talkdesk