06 - 07 July, 2020
Virtual Exchange | 100% Online

Our expert speaking line-up

2020 SPEAKERS


Jens Kannler
Vice President Customer Service
Deutsche Telekom
Rohini Mehra
Director of Customer Transformation
Three
Tony Sceales
Head of 5G Programme Development
Department for Digital, Culture, Media & Sport
Imran Patel
Former Director of in Home Services
BT
Amelia Mansell
Director of Customer Experience
VIrgin Media
David Caton
Head of Proposition, CRM & Loyalty
giffgaff
Scott Currie
Head of VOXI
Vodafone
Beatrix Kapitanyne
Head of Customer Experience, Transformation & Business Steering
Deutsche Telekom (Austria)
Miguel Angel Carrasco
Customer Care Director
Orange Spain
Tarek Adbelrahman
Chief Market Officer, Consumer
Telecom Egypt
Dave D'Arcy
Senior Director International Care
Vonage
Huntley Bakich
SVP & Head of Experiences Practice
CSG
Adam Maskatiya
Head of Enterprise Sales EMEA
Blue Prism
John Hoggard
Principal, Utilities and Telco
Quadient
Rob Thomas
Enterprise Sales Manager
Quadient
Fabian Metz
Head of Business Development
solvatio
Yury Ostrovskiy
Business Transformation Architect
Huawei
Phil Douty
VP Strategy, Partnerships and Business Development
IntentHQ
Mila Milenkovic
Head of Digital Innovations and Applications Dept at Digital Transformation and IT Planning, IT/ICT
Telekom Srbija
Maria Rigou
Marketing Operations Director
Colt Netherlands

Advisory board


Andrew Fryatt
Managing Director, Small Business and Residential
Zen Internet
Erika Toth
Head of Operations Development – Multichannel Customer Experience / Head of Service Transformation
Telefonica (o2 UK)
Phil Eayres
Chief Customer Officer
TalkTalk
Erik Vercouteren
EVP Customer Experience
KPN
Justin Conry
Head of Transformation
Three
Holger Nathrath
LEAD DESIGN & CUSTOMER EXPERIENCE
Deutsche Telekom AG
Claus Eimer
Stream Lead B2B Customer Journey & NPS
Telefonica Germany
Hans Mølby Steffens
Head of Customer Experience
TDC Business
Yael Shatzky
Head Product and Solutions Marketing
Amdocs Optima