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25-26 February, 2020 | London, United Kingdom

#CXExchangeBFSI

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Full Attendee List

25 - 26 February, 2020
HILTON, SYON PARK, LONDON, UK

Confirmed Speakers for 2019

If you would like to be considered as a speaker for the 2019 Exchange, please contact Ailsa Hardy at exchangeinfo@iqpc.com or 44 (0)20 7368 9484.

Chairperson

Caroline Wells

Caroline Wells
Co-Founder
MeIncluded

Speakers

Andrew Freeman

Andrew Freeman
Senior Manager, General Insurance & Protection, Supervision Division
Financial Conduct Authority

Darrell Sansom

Darrell Sansom
Chief Customer & Innovation Officer
AXA UK and Ireland,

Lance Gruner

Lance Gruner
Executive Vice President, Global Customer Care
MasterCard

Pete Markey

Pete Markey
CMO
TSB Bank

Laura Joseph

Laura Joseph
Director of Digital Products and Propositions
Barclays

Martijn Moerbeek

Martijn Moerbeek
Group Digital Strategy and Innovation Director
Legal & General

Fionn Tynan-O'Mahony

Fionn Tynan-O'Mahony
Innovation and Solutions Lead
RBS

Rodney Assock

Rodney Assock
Operational Services Director
LV=

Rachel Haworth

Rachel Haworth
Customer Experience Director
Coventry Building Society

Martin Dowson

Martin Dowson
Interim Director - Design Systems
Lloyds Banking Group

Nikki Marsh

Nikki Marsh
Director of Customer and Digital
Leeds Building Society

John James

John James
Head of Digital Product
First Direct

Petra Mengelt

Petra Mengelt
Director, B2B
Mash

Paula Whitwell-Lumden

Paula Whitwell-Lumden
Customer Operations & Transformation Director
Aviva UK Insurance

David Ruiz

David Ruiz
Head of Design and CX
Orange Bank

Rachel Adelman

Rachel Adelman
Head of Customer Experience
Curve

James Dodkins

James Dodkins
Founder and Customer Experience Rockstar
ROCKSTAR CX

Chris Murphy

Chris Murphy
Senior Director of Product Marketing
Smart Communications

Simon Chapman

Simon Chapman
Co-Founder
MeIncluded

Andrew Stevens

Andrew Stevens
Global Banking Expert
Quadient

Yvette Wise

Yvette Wise
Sales Director
Blue Sky

Reuben White

Reuben White
VP Enterprise, North EMEA
LivePerson

Richard Owen

Richard Owen
Founder and CEO
OWEN CX Group

Kevin O'Dell

Kevin O'Dell
CTO
Stratifyd

Nicholas Noble

Nicholas Noble
Strategic Lead
IBM Watson Marketing

Brendan Dykes

Brendan Dykes
Product Marketing Director
Genesys

Marie Sheahan

Marie Sheahan
Head of Customer Experience and Transformation
Chill Insurance

Adam Maskatiya

Adam Maskatiya
Head of Enterprise Sales EMEA
Blue Prism

Ben Wild

Ben Wild
Regional Director
goMoxie.com