Speakers

The 2020 speaker faculty was filled with CX leaders from the Banking, Financial Services & Insurance industries who shared their expertise through hosting plenary presentations, taking part in panel discussions and think tanks as well as networking with one another.

If you would like to be considered as a speaker for the 2021 Exchange, please contact: info@exchangeevents.co.uk.

Speakers


Ian Williams
Ian Williams
Managing Director
Jericho

Speakers 2020 EU


Tim Ash
Tim Ash
Keynote, Author & Advisor
TimAsh.com
Monika Schulze
Monika Schulze
Head of Zurich Direct and Partnership Development
Zurich Insurance Company Ltd
Neil Greathead
Neil Greathead
Chief Customer Officer
Smart Communications
Peter Dockar
Peter Dockar
Head of Customer Value
Virgin Money
Brian Stewart
Brian Stewart
Global Head of Customer Insight, Web Experience and Analytics
AXA Investment Managers
Demetrio Migliorati
Demetrio Migliorati
Director of Innovation - Head of Blockchain
Banca Mediolanum
Matthew Harwood
Matthew Harwood
Head of Customer Messaging
RBS - Natwest Group
Susan Patterson
Susan Patterson
Senior CX Design Lead - Customer Experience and Innovation
Bank of Ireland
Greg Dowling
Greg Dowling
Global Director of Business Insights
Glassbox
Juan Viviani
Juan Viviani
Client Service Director
Domestic and General
Steffi Hasenöhrl-Velikov
Steffi Hasenöhrl-Velikov
Head of CEE E2E Collaboration, Customer Experience and Best Practice Sharing
Unicredit
Seb Barsoumian
Seb Barsoumian
Principal - Financial Services and Automotive EMEA Lead
Qualtrics
Andrew Stevens
Andrew Stevens
Global Banking Expert
Quadient
Michael Spiteri
Michael Spiteri
Group COO for Digital, Data and Development
HSBC Retail Banking and Wealth Management
Jo Causon
Jo Causon
CEO
Institute of Customer Service
Mark Lister
Mark Lister
Area Vice President
Liveperson
Melissa Wynn
Melissa Wynn
Consultant
Liveperson
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