Speakers

The 2020 speaker faculty was filled with CX leaders from the Banking, Financial Services & Insurance industries who shared their expertise through hosting plenary presentations, taking part in panel discussions and think tanks as well as networking with one another.

If you would like to be considered as a speaker for the 2021 Exchange, please contact: info@exchangeevents.co.uk.

2020 Speakers


Michael Christoforou
Michael Christoforou
Senior Director, Partner Solutions
Blue Prism
Matthew Churchill
Matthew Churchill
Head of Futures
Hiscox
Bob Cliff
Bob Cliff
MD Virtual Channels
BARCLAYS UK
Tony Crane
Tony Crane
Former Customer Experience Director
Bank of Ireland
Jeremy Curtin
Jeremy Curtin
Head of Digital User Experience
PTSB
Richard Davey
Richard Davey
Head of Customer Success & Account Management
Upland Software
Neil Dodd
Neil Dodd
Associate Director, Customer Experience Strategy, Innovation & Design
Comparethemarket, BGL Group
Nick Edwards
Nick Edwards
Consumer Digital Transformation Director
Lloyds Banking Group
Sarah Fryer
Sarah Fryer
Head of Customer Insights & Analytics
Zurich UK
Pamela Gelie
Pamela Gelie
Global Head of Customer Insights, Customer Experience & Customer Culture Transformation
Euler Hermes (Allianz)
Neil Greathead
Neil Greathead
Chief Customer Officer
Smart Communications
Axel Grosse
Axel Grosse
VP Innovation
Axway
Lance Gruner
Lance Gruner
EVP, Global Customer Care
Mastercard
Nikolai Hack
Nikolai Hack
COO
Nucoro
Simon Harrow
Simon Harrow
Chief Customer Officer
iGO4
Rachel Haworth
Rachel Haworth
Customer Experience Director
Coventry Building Society
Lena Höck
Lena Höck
Research manager EMEA and APAC
Brandwatch
Ian Hunt
Ian Hunt
Chief Customer Officer
Close Brothers
Odette Maher
Odette Maher
Former Head of Client Experience, Executive Director
Santander UK Corporate & Commercial
Richard McCrossan
Richard McCrossan
Strategic Business Director
Genesys
Peter McKean
Peter McKean
Managing Director
Synthetix
Bill Percy
Bill Percy
Group People & Culture Director
Virgin Management Limited
Paul Richardson
Paul Richardson
Global Head of Customer Journey Approach
HSBC
Sam Rosendorff
Sam Rosendorff
Enterprise Solutions
LivePerson
Rona Ruthen
Rona Ruthen
Director of Customer Operations
Monzo Bank
Julian Sawyer
Julian Sawyer
Managing Director, Europe
Gemini
Elin Sjursen
Elin Sjursen
Senior Design Strategy Director
Visa
Andrew Stevens
Andrew Stevens
Global Banking Expert
Quadient
Cherry Stokes
Cherry Stokes
Senior Customer Success Manager
Brandwatch
Derek Wang
Derek Wang
CEO
Stratifyd
Grant Warnock
Grant Warnock
Director of Customer Value
Nutmeg
Howard Young
Howard Young
Global Head of Channel Partners
Western Union Business Solutions
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