->

25-26 February, 2020 | Hilton London Syon Park

#CXExchangeBFSI

Download the
Delegate Info Pack

Download the
Sponsorship Info Pack

Request the
Full Attendee List

25 - 26 February, 2020
HILTON, SYON PARK, LONDON, UK

Confirmed Speakers for 2020

If you would like to be considered as a speaker for the 2020 Exchange, please contact Ebba Wiberg at exchangeinfo@iqpc.com or 44 (0)20 7368 9484.

Speakers 2020

Bob Cliff

Bob Cliff
MD Virtual Channels
BARCLAYS UK

Nick Edwards

Nick Edwards
Consumer Digital Transformation Director
Lloyds Banking Group

Lance Gruner

Lance Gruner
EVP, Global Customer Care
Mastercard

Tony Crane

Tony Crane
Customer Experience Director
Bank of Ireland

Paul Richardson

Paul Richardson
Global Head of Customer Journey Approach
HSBC

Julian Sawyer

Julian Sawyer
Managing Director, Europe
Gemini

Neil Dodd

Neil Dodd
Associate Director, Customer Experience Strategy, Innovation & Design
Comparethemarket, BGL Group

Chris Fletcher

Chris Fletcher
Global Head of Digital & Channel Partnerships, Global Payments
Western Union Business Solutions

Simon Harrow

Simon Harrow
Chief Customer Officer
iGO4

Rachel Haworth

Rachel Haworth
Customer Experience Director
Coventry Building Society

Elin Sjursen

Elin Sjursen
Senior Design Strategy Director
Visa

Lisa Rodwell

Lisa Rodwell
Chief Customer Officer
Nutmeg

Odette Maher

Odette Maher
Head of Client Experience, Executive Director
Santander UK Corporate & Commercial

Rona Ruthen

Rona Ruthen
Director of Customer Operations
Monzo Bank

Bill Percy

Bill Percy
Group People & Culture Director
Virgin Management Limited

Clairy Moraitou

Clairy Moraitou
Global Head of Customer Insights & Analytics
Zurich Insurance Company Ltd

Matthew Churchill

Matthew Churchill
Head of Futures
Hiscox

Ian Hunt

Ian Hunt
Chief Customer Officer
Close Brothers

Pamela Gelie

Pamela Gelie
Global Head of Customer Insights, Customer Experience & Customer Culture Transformation
Euler Hermes (Allianz)

Kevin O'Dell

Kevin O'Dell
CTO
Stratifyd

Neil Greathead

Neil Greathead
Chief Customer Officer
Smart Communications

Jeremy Curtin

Jeremy Curtin
Head of Digital User Experience
PTSB

Andrew Stevens

Andrew Stevens
Global Banking Expert
Quadient

Nikolai Hack

Nikolai Hack
COO
Nucoro