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Confirmed Speakers for 2020

If you would like to be considered as a speaker for the 2020 Exchange, please contact Ebba Wiberg at exchangeinfo@iqpc.com or 44 (0)20 7368 9484.

Speakers 2020


Bob Cliff
Bob Cliff
MD Virtual Channels
BARCLAYS UK
Nick Edwards
Nick Edwards
Consumer Digital Transformation Director
Lloyds Banking Group
Lance Gruner
Lance Gruner
EVP, Global Customer Care
Mastercard
Tony Crane
Tony Crane
Customer Experience Director
Bank of Ireland
Paul Richardson
Paul Richardson
Global Head of Customer Journey Approach
HSBC
Julian Sawyer
Julian Sawyer
Co-founder and Former Chief Operating Officer
Starling Bank
Neil Dodd
Neil Dodd
Associate Director, Customer Experience Strategy, Innovation & Design
Comparethemarket, BGL Group
Chris Fletcher
Chris Fletcher
Global Head of Digital & Channel Partnerships, Global Payments
Western Union Business Solutions
Simon Harrow
Simon Harrow
Chief Customer Officer
iGO4
Rachel Haworth
Rachel Haworth
Customer Experience Director
Coventry Building Society
Elin Sjursen
Elin Sjursen
Senior Design Strategy Director
Visa
Lisa Rodwell
Lisa Rodwell
Chief Customer Officer
Nutmeg
Odette Maher
Odette Maher
Head of Client Experience, Executive Director
Santander UK Corporate & Commercial
Rona Ruthen
Rona Ruthen
Director of Customer Operations
Monzo Bank
Bill Percy
Bill Percy
Group People & Culture Director
Virgin Management Limited
Clairy Moraitou
Clairy Moraitou
Global Head of Customer Insights & Analytics
Zurich Insurance Company Ltd
Matthew Churchill
Matthew Churchill
Head of Futures
Hiscox
Ian Hunt
Ian Hunt
Chief Customer Officer
Close Brothers
Pamela Gelie
Pamela Gelie
Global Head of Customer Insights, Customer Experience & Customer Culture Transformation
Euler Hermes (Allianz)