Confirmed Speakers for 2019

If you would like to be considered as a speaker for the 2020 Exchange, please contact Ailsa Hardy at exchangeinfo@iqpc.com or 44 (0)20 7368 9484.

Speakers 2020

Bob Cliff
MD Virtual Channels
BARCLAYS UK

Nick Edwards
Consumer Digital Transformation Director
Lloyds Banking Group

Lance Gruner
EVP, Global Customer Care
Mastercard

Tony Crane
Customer Experience Director
Bank of Ireland

Paul Richardson
Global Head of Customer Journey Approach
HSBC

Julian Sawyer
Co-founder and Former Chief Operating Officer
Starling Bank

Neil Dodd
Associate Director, Customer Experience Strategy, Innovation & Design
Comparethemarket, BGL Group

Chris Fletcher
Global Head of Digital & Channel Partnerships, Global Payments
Western Union Business Solutions

Simon Harrow
Chief Customer Officer
iGO4

Rachel Haworth
Customer Experience Director
Coventry Building Society

Elin Sjursen
Senior Design Strategy Director
Visa

Lisa Rodwell
Chief Customer Officer
Nutmeg

Odette Maher
Head of Client Experience, Executive Director
Santander UK Corporate & Commercial