How VoC Data Has Won NPS Boosts For Zurich Insurance

How Zurich Insurance is using customer insights to accelerate and personalise experiences.

There are great benefits to letting your customers do the talking. At Medallia’s London City Tour event, CX Network spoke to Clairy Moraitou, Global Head of Customer Insights and Analytics and Monika Schulze, Global Head of Customer and Digital Experience at Zurich Insurance, to discover how the insurance brand is using customer insights to accelerate and personalise experiences.


Please note: That all fields marked with an asterisk (*) are required.