Brochure

Agenda

Agenda

The agenda for the 2021 Customer Experience Exchange for Banking, Financial Services & Insurance will be released closer to the time of the event. In the meantime, take a look at the 2020 agenda to give you an idea of what to expect for 2021.

CXFS 2020 Agenda - LI form

CXFS 2020 Agenda - LI form

If you are passionate about securing the future of your business through the customer
experience you provide,if you have ideas to share, opinions on what needs to change
and an ability to make things happen, then the 
Customer Experience Exchange for
Banking, Financial Services and Insurance is the strategic forum for you. 

Learn about:

  • How to successfully change the mind-set of an organisation to always put the customer
    first
  • Assessing how far automation can take you in a world where people expect face-to-face contact
  • The potential data has of improving our future lives, if used effectively by financial institutions
  • The impact Fintechs have had on traditional financial services to navigate disruption
  • How you can correctly predict what the next big game changer will be for customer excellence delivery

Request an Invite

If you are a CX leader in Banking, Financial Services or Insurance and would like to attend the CX Exchange BFSI in 2021, fill out the form and a member of our Delegate team will reach out to discuss your involvement. Alternatively, you can email us on info@exchangeevents.co.uk.