Vivien Chua

Chief Technology Officer Shenton Insurance Brokers

Conference Day Two - Wednesday 17 June 2020

Monday, June 15th, 2020

10:35 AM Case Study: Using AI to turn David into Goliath


Artificial intelligence being integrated in the insurance industry, and will spur breakthrough innovation of the insurance model. Digital brokers can deploy AI and machine learning strategically to expand market share, up-sell and cross-sell products and gain more efficiency. The future is bright as customers will be able to have more flexibility and choice, and toughening rivalry will push all players to raise the bar in service. Come hear how one of the most innovative insurtech companies, Shenton Brokers, is able to leapfrog into the front ranks of insurance distribution.

·        Address customer enquiries efficiently and effectively through internal customer service application

·        Explore how to integrate chatbots and existing AI initiatives to deliver operational excellence

·        How to use data to strategically expand market share opportunities

Check out the incredible speaker line-up to see who will be joining Vivien.

Download The Latest Agenda