16 - 17 June, 2020 | Amara Sanctuary Resort Sentosa, Singapore

Ravi Madavaram

Head of Marketing and Customer Experience Axiata


Thursday, June 28th, 2018

1:30 PM Introducing Voice Bots to Promote User Accessibility and Interactions

·      Developing digital capabilities to build a voice bot
·      How can AI-powered conversational analytics enhance customer interactions?
·      Facilitating intelligent voice interactions between users and services to generate actionable insights

Post-Conference Workshops

Wednesday, May 6th, 2020

1:00 PM Workshop D: Building and Implementing Voice- Enabled Bots

  • Evaluating how a voice-enabled bot can promote frictionless customer engagement
  • Ensuring technology and platform readiness to operate voice-enabled bots
  • Voice-only bots versus messenger bots: Cross-examining similarities and differences in selecting the right user interface
  • Enabling integrated customer experience through two-way conversational exchange

Check out the incredible speaker line-up to see who will be joining Ravi .

Download The Latest Agenda