In today’s fast-paced, and time-starved environment, it is becoming ever more pressing, as well as challenging, to meet the increasing customer demands and expectations of service. What stands businesses apart is the ability to continuously improve their s ervice experience by addressing customer needs in record time. At Prudential, they have adopted internal chatbots to assist Financial Consultants in accessing relevant information to deliver resolutions in a seamless and efficient manner. Today, majority of Financial Consultants have adopted this chatbot, increasing productivity, and decreasing time spent. Join Alberto as he takes us through his lessons learned and paves the way for a customer-facing chatbot.