Alberto Resco Perez

DVP, Head of Distributor Platforms & Head of AI Prudential

Conference Day Two - Wednesday 17 June 2020

Monday, June 15th, 2020

11:35 AM Inside-Out: Leverage Internal Successes For External Strategies

In today’s fast-paced, and time-starved environment, it is becoming ever more pressing, as well as challenging, to meet the increasing customer demands and expectations of service. What stands businesses apart is the ability to continuously improve their s ervice experience by addressing customer needs in record time. At Prudential, they have adopted internal chatbots to assist Financial Consultants in accessing relevant information to deliver resolutions in a seamless and efficient manner. Today, majority of Financial Consultants have adopted this chatbot, increasing productivity, and decreasing time spent. Join Alberto as he takes us through his lessons learned and paves the way for a customer-facing chatbot.

  • Establishing the importance of an interconnected framework for value-added efficiency
  • How to achieve greater economies of scale through sustained adoption
  • Evolve a well-thought out scaling strategy to deliver time and cost savings

Check out the incredible speaker line-up to see who will be joining Alberto.

Download The Latest Agenda