Read the Interview - How Sun Life Asia Service Centre-Philippines is changing Customer Service through exceptional chatbot design
When executed right, chatbots can deliver huge value to your customer service. The key is making sure your chatbot has exceptional design and offers clients a seamless and rewarding experience.
We spoke with Ulyses Ty, Head of Applications Services, Asia Service Centre-Philippines, Sun Life, about the creation of their chatbot ‘Sunshine.’ We discussed how they met their goals through thorough planning, what their challenges were and what their future plans are.
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