Conference Day One - Tuesday 16 June 2020

8:00 am - 9:00 am Registration & Coffee & Tea

9:00 am - 9:10 am Chairman’s Welcome Remarks

CREATING BUSINESS VALUE

9:10 am - 9:40 am Keynote: Chatbots as an Integral Business Tool in Service Delivery and Communications

Gaurav Suman - General Manager, Daimler South East Asia
·         Defining your chatbot operating model and technological architecture
·         Integrating chatbots as part of your organisational suite of automation tools for improved business efficiency
·         Improving bot intelligence and productivity vastly with cognitive capabilities 
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Gaurav Suman

General Manager
Daimler South East Asia

9:40 am - 10:10 am Case Study: Strategising and Developing a Sustainable and Commercially Viable Chatbot Project

  • Putting together a convincing business case and managing stakeholder expectations
  • Positioning scalable chatbots as a key enabler of successful digital transformation
  • Considering project budgeting, funding and ROI

10:10 am - 10:40 am Sponsor’s Presentation

10:40 am - 11:25 am Speed Networking & Morning Refreshment Break

POWERING CHATBOTS WITH COGNITIVE FUNCTIONALITIES

11:25 am - 12:10 pm Panel: Creating Intelligent Chatbots with Cognitive Capabilities

  • Integrating chatbots with AI, RPA, NLP and Machine Learning – the “voice” of next-generation IoT communications
  • How can chatbots be well-trained to recognise changes in patterns, moods and sentiments?
  • The huge impact that chatbots could make in differentiating an organisation’s branding and service delivery

12:10 pm - 12:40 pm Sponsor’s Presentation

12:40 pm - 1:40 pm Networking Lunch

Structured to maximise interaction and in-depth focus on a topical subject matter, delegates will have the opportunity to participate in two roundtable sessions of their choice, which have close relevance to their area of expertise and/or scope of responsibility.

INTERACTIVE DISCUSSION GROUPS [2 ROTATIONS @ 40 MINS EACH]

Structured to maximise interaction and in-depth focus on a topical subject matter, delegates will have the opportunity to participate in two roundtable sessions of their choice, which have close relevance to their area of expertise and/or scope of responsibility.

1:40 pm - 3:00 pm ROUNDTABLE A: Scaling and Monetising Customer Communications with Bots

1:40 pm - 3:00 pm ROUNDTABLE B: Effective Training Data for Bots


1:40 pm - 3:00 pm ROUNDTABLE C: NLP Optimisation to Improve Chatbot Performance

1:40 pm - 3:00 pm ROUNDTABLE D: Boosting Enterprise Productivity with Chatbots

3:00 pm - 3:30 pm Afternoon Refreshment Break

CHATBOTS AS A BUSINESSS ENABLER

3:30 pm - 4:00 pm Sponsor’s Presentation

4:00 pm - 4:30 pm Case Study: Capturing Sales and Marketing Opportunities Through the Smart Use of Chatbots

  • Generating new leads based on user metrics using the only 24/7 communication channel with customers
  • Powering chatbots with AI to be able to sense customers’ intent to purchase and follow up effectively
  • Utilising big data to market specific offers and promotions to targeted customer segments in real time
  • Monitoring chatbot ROI – what other KPIs number of leads converted into sales 

4:30 pm - 5:00 pm Case Study: Leveraging Multilingual Chatbots to Serve the Needs of a Global Audience

·         Utilising big data across different touchpoints to understand your main target audience
·         Training chatbots to comprehend and interpret local languages and accents
·         Refining your multilingual chatbot regularly to stay close to customer needs 

5:00 pm - 5:10 pm Chairman’s Closing Remarks & End of Day One