Technology
Technology plays a pivotal role in shaping interactions and satisfaction levels in the field of customer experience today. From AI-driven chatbots providing instant support to personalized recommendation engines tailoring product suggestions, technology is revolutionizing how businesses understand and cater to customer needs.
These advancements not only boost efficiency but also foster stronger connections, leading to improved customer retention rates and higher overall satisfaction. Moreover, technology facilitates omni-channel experiences that are essential in today's interconnected world. Customers expect a consistent and integrated journey across diffferent touchpoints, whether it's through a website, mobile app or social media platform.
Explore the evolution of CX through transformative technologies with the resources below.
How customer experience is changing
April 18 by Colin ShawCEO of Beyond Philosophy, Colin Shaw forecasts that customer experience is being replaced by new rising trend, customer science
Why the ‘gold standard’ of CX is more than digital journey
April 13 by Laura MullaneyCustomer director at BGL Insurance, Laura Mullaney, on the rise of digital customer experience
Learning to SHARE: the importance of customer trust in healthcare
April 12 by Nicole CableNicole Cable, chief experience officer at CareMax shares the importance of customer trust, and how healthcare companies can inspire it
Data silos vs data lakes: how to increase data visibility
April 04 by Olivia PowellA guide to data lakes and how to migrate data silos to increase data visibility and build customer loyalty
Maximizing business impact through customer journey mapping
March 25 by Chanice HenryThe North America CX strategy lead at Bayer, shares her wisdom on building productive customer journey maps that translate into loyalty-winning experience upgrades.
How to choose a cloud communications provider
March 16 by Infobip TeamThe elements to look out for to make an informed decision for you and your customers
How IKEA is using AI to remove friction from channel experiences
March 10 by Chanice HenryA look at how IKEA is utilizing artificial intelligence to boost customer service and convenience.
How AI is transforming customer communication
March 08 by Infobip TeamInsights into how businesses can use chatbots and AI technology to improve customer experience.
Evolving patient communications with channel partnerships
March 02 by Infobip TeamHow Dataphiles and Infobip have partnered to provide new ciustomer communication solutions
Only 11 Percent of customers find excellent customer service
February 25 by Olivia PowellIDC research reveals that many companies are suffering from an experience gap, with delusional perspectives on their customer service levels.
Integrate technology to remove customer stress
February 17 by K V DipuThe head of customer service at Bajaj Allianz General Insurance explores the skill of sophisticated technology integration and how it can eradicate customer stress in brand interactions
Using predictive analytics to create a reliable crystal ball
February 16 by Olivia PowellDavid Wray, global accounting and reporting senior director at Huawei, explains how predictive analytics can enhance customer service