Devise a winning self-service strategy through customer journey mapping



CX Network
02/20/2018

Download Your Copy

We respect your privacy, by submitting this form you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest. For further information on how we process and monitor your personal data click here.

Self-service has become an integral component of journey design as the modern customer demands speed, accuracy and consistency across all support touchpoints.

By incorporating elements of self-service into the design phase of journey mapping, companies are improving customer satisfaction on the one hand and their key business metrics on the other.

In this eBook, we discuss the elements of journey mapping and how it can help evangelise intelligent self-service initiatives within an organisation.

Download the eBook to discover:

  • How to put customers' needs and expectations for self-service into the context of their goals and tasks
  • How to determine what types of self-service solutions will improve customers’ perceptions of your brand
  • How to use journey maps to bust through internal silos and create consistency across channels
  • The role technology plays in self-service
TO READ THE FULL STORY