The rise of chatbots in customer service and support

Learn from forwarding thinking brands like American Express and H&M on how chatbots can supercharge customer service

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CX Network
04/19/2021

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The trend of using chatbots in business shows no sign of slowing. As one-to-one messaging becomes the new norm, more businesses have adopted chatbots — particularly customer service departments. This comes as no surprise, as it is well known that chatbots offer companies responsive way to empower customers with control and support around the clock.

This whitepaper dives into how chatbots powered by artificial intelligence are quickly being adopted by forward thinking brands like American Express and H&M to supercharge customer experiences.

If your brand is considering the application of chatbots, download this whitepaper to learn more about:

  • Chatbots vs. live agents
  • Why some of the largest companies are investing in chatbots
  • The value of chatbots in customer service
  • Statistical analysis of how chatbots have been used in the last year
  • Consumer perception of chatbots

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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