The definitive guide to e-commerce customer experience

How e-commerce businesses can focus customer experience efforts to remain relevant in the coming years

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CX Network
04/08/2021

customer experience ecommerce retail

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This guide offers a deep dive into the shifting nature of e-commerce customer experience, its key challenges and how brands can address them.

Offering expert insights and advice from the likes of Disney, Zappos, Sephora and CX professionals at customer engagement platform service provider Acquire, this guide will explore technological impacts in the field of e-commerce as well as highlighting common challenges, top priorities for brands and offering in-depth case studies from leading brands.

Download this guide to uncover:

  • The impact of technological advancements in e-commerce
  • Common challenges and solutions in ecommerce customer experience
  • Co-browsing for different industries
  • The top five priorities for ecommerce business going forward
  • How show retailer Zappos creates the human touch
  • How Sephora offers unrivalled omnichannel personalization
  • How Disney created a seamless end-to-end experience

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

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