I dette whitepaper forklares det, hvorfor Storbritannien kun befinder sig i startfasen af processen med brug af flere kanaler.
Det beskrives ogsæ, hvordan kontaktcentre kan opnæ effektiv kundeservice via flere kanaler og 'forstæ kundernes adfçrd' og 'mæle det, der har betydning'.
March 10 - 11, 2026
Free CX Network Webinar Series
18-19 March 2026
Royal Randwick Racecourse, Sydney, Australia
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2025-12-10
11:00 AM - 12:00 PM GMT
Learn how to prioritize AI use cases and gain internal support for implementation
2025-12-04
11:00 AM - 12:00 PM EST
Learn how to harness journey analytics and AI to identify and eliminate friction points in CX
2025-11-20
02:00 PM - 03:00 PM AEDT
Practical ways support and CX teams can use AI agents to cut costs and boost productivity, while ele...
