I dette whitepaper forklares det, hvorfor Storbritannien kun befinder sig i startfasen af processen med brug af flere kanaler.
Det beskrives ogsæ, hvordan kontaktcentre kan opnæ effektiv kundeservice via flere kanaler og 'forstæ kundernes adfçrd' og 'mæle det, der har betydning'.
12 - 13 May 2026
Free CX Network Webinar Series
Insights from the world’s foremost thought leaders delivered to your inbox.
2026-06-10
11:00 AM - 12:00 PM EDT
Learn how AI surfaces the “so what” behind every signal and triggers cross‑functional action instant...
2026-05-14
10:00 AM - 11:00 AM EDT
Join this webinar to learn more about how agentic and voice AI are shaking up CX and customer servic...
2026-05-05
10:00 AM - 11:00 AM EST
Learn why simply reducing tools isn't enough to fix tech stack sprawl, and how to fix it with a CX o...
