From Cost Center to Experience Engine: The AI-Powered Contact Center

Name: All Access: Redefining Contact Centers in the Age of AI
Start: 2026-05-12
End: 2026-05-13

12 - 13 May 2026 l Free CX Network Webinar Series

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Sponsorship Opportunities

Today’s contact centers face mounting challenges: rising customer expectations, agent burnout, persistent staffing shortages, fragmented systems, and pressure to reduce costs without sacrificing service quality.

At the same time, AI technologies such as conversational AI, intelligent routing, sentiment analysis, and automation are advancing faster than many organizations can operationalize them. Leaders are left asking how to integrate AI across channels, ensure data quality and governance, and maintain trust and empathy at scale.

Through expert-led sessions and real-world case studies, All Access: Redefining Contact Centers in the Age of AI will present how modern contact centers can evolve from cost centers into strategic drivers of experience, loyalty and growth.

From cost centers into strategic drivers of experience

Past Speakers

Victor Hernandez Saldana

Manager Workforce Management

ALDO Group

Vince Mavente

Corp. Director Contact Centers

Herschend Family Entertainment

Eric Whisler

Contact Center Director

Radiant Credit Union

Jason Crawford

Senior Workforce Management Manager

Patagonia

Beth Thouin

Chief Marketing Officer

HiringBranch

Mickelle Schrank

Manager, Product Customer Success

Playvox by NICE

Colin Crowley

VP, Patient Services

QuickMD

Join our Speaker Line Up

Find out how you can join our expert speaker panel and share your case studies and solutions to the global CX community. Download the Series Guide to learn more.

VIEW SERIES GUIDE

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All Access FAQs

Is All Access Free?

Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!

Where is my access info?

We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!

Can I invite my team?

Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!

How do I join All Access?

On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!

CX Network took our brief, really listened, personalised their marketing approach and worked tirelessly with their network of customer experience leaders to achieve great lead opportunities for us. We highly recommend working with them.

With such an engaged audience, CX Network are the go-to platform for content syndication and lead generation activities. CX Network created a targeted and compelling marketing campaign to deliver fantastic lead opportunities for us!

Partnering with CX Network has been a valuable opportunity for us to share resources and thought leadership with a high quality, engaged audience

Partner with CX Network

For more information on how CX Network's All Access webinar series is uniquely placed to help you share your vision with our
global and engaged community audience contact us now!

Contact the CX Network
Sponsorship Team

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Georgina Wilczek
Event Producer

INQUIRE AS A SPEAKER

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Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.

Find out what is coming next!

All Access from CX Network is a fully online experience that enables you to connect, network and learn in a state-of-the-art online environment both live and on demand. Our immersive platform presents you the latest insight and case studies across multiple formats and time zones.

View the All Access Calendar