The quest for frictionless transactions: how to compete
Learn how AI can transform your customer service department
Find out how AI-driven digital tools can enable automation, analytics and improved collaboration to create better customer experiences
When it comes to your company’s ability to retain customers and increase top-line growth, the impact of customer experience (CX) can’t be overstated. Unfortunately, many of today’s customer service leaders now walk a tightrope between cost to serve and quality of service, leaving them wondering whether there is a solution to create more frictionless transactions.
This is where tools driven by artificial intelligence (AI) come into play. AI-powered tools can be used to quickly respond to customer queries, provide helpful information and even complete simple, repetitive tasks, helping to provide seamless experiences to customers.
Join this webinar with Esker's business development manager, Nick Carpenter, to hear where points of friction exist in many customer service departments and how AI-driven digital tools can help by:
- Automating repetitive work and empowering employees by enabling them to focus on more fulfilling, value-added activities
- Leveraging powerful analytics to classify customer inquiries and even provide insight on why customers are reaching out
- Improving collaboration and transparency throughout every point of the customer journey
Speaker
Nick Carpenter
Business Development Manager
Esker
Nick Carpenter is an Business Development Manager on the Order-to-Cash team with Esker. Nick came to Esker with a B.B.A from the Neeley School of Business at TCU and experience in the 3PL/Logistics world. For the past few years, Nick has worked with leaders in Supply Chain, Customer Service, and Customer Operations to speed up the order-to-cash cycle by automating manual processes.
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