CX TALK: How Fossil Drives an Excellent Customer Service – Internally and Externally

Posted: 03/09/2017


Helen Wood is the Managing Director of Fossil Group UK. At the Customer Experience Exchange for Europe she held an insightful presentation about creating all aspects that attribute to a great customer service.

Her session covered topics such as how they drive excellent customer service at Fossil, the internal customer service, setting service standards, and fuelling these as a company.

Watch the full presentation below.

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