CX TALK: How Fossil Drives an Excellent Customer Service – Internally and Externally

Posted: 03/09/2017


Helen Wood is the Managing Director of Fossil Group UK. At the Customer Experience Exchange for Europe she held an insightful presentation about creating all aspects that attribute to a great customer service.

Her session covered topics such as how they drive excellent customer service at Fossil, the internal customer service, setting service standards, and fuelling these as a company.

Watch the full presentation below.

By entering your information and submitting the form, you give the CX Network and partners permission to contact you with relevant offerings.
To continue viewing this content please fill out the form below and become an CX Network member.
Already a CX Network member? Sign in below to download.
You may login with either your assigned username or your e-mail address.
The password field is case sensitive.
Forgot your password?
Not a member?

Join CX Network for:
  • Access to expertly produced market reports, CX Talk videos, industry interviews, white papers, infographics, podcasts and more
  • Weekly newsletters with a round up of the latest content
  • Exclusive invitations and offers to attend our global customer experience and marketing events
  • Networking opportunities with an extensive community of CX decision-makers
Contributor: