CX TALK: How Fossil Drives an Excellent Customer Service – Internally and Externally
Helen Wood is the Managing Director of Fossil Group UK. At the Customer Experience Exchange for Europe she held an insightful presentation about creating all aspects that attribute to a great customer service.
Her session covered topics such as how they drive excellent customer service at Fossil, the internal customer service, setting service standards, and fuelling these as a company.
Watch the full presentation below.
For more from the Customer Experience Exchange Europe also have a look at:
- CX TALK: Virgin Atlantic’s Road to Customer-Centricity
- CX TALK: Accor Hotels’ Devotion to Changing the Customer Experience
- CX TALK: Nordic Choice Hotels’ Digital Retention Strategy
- CX TALK: How BT Creates a Seamless Customer Experience Across the Group
- CX TALK: How Nissan’s Internal Culture Drives Its Customer Experience
- CX TALK: LEGO’s Building Blocks to a Digital Experience