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The Key to a Successful Customer Service Strategy According to the Customer Service Director of Staples

zarina
Contributor: Zarina de Ruiter
Posted: 08/30/2016

In this interview, Dawn Cox, the Customer Service Director of Staples and CX Network Advisory Board member, talks about training, employee engagement and what makes a successful customer service strategy for today’s contact centre. This interview is an excerpt from CX Network’s report How to Deliver an Exceptional Customer Service With Your

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zarina
Contributor: Zarina de Ruiter
Posted: 08/30/2016