Customer Experience and Service Investments 2016: Are Practitioner and Vendor Priorities Aligned?

zarina
Posted: 05/09/2016

CX Network’s annual survey gauged the views of global leaders – across all major industries – within customer experience, service, insight, digital and marketing, on the changes that will be defining the industry in 2016, which resulted in our in-depth The Global State of Customer Experience 2016 report. One of the most interesting findings

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zarina
Posted: 05/09/2016