Customer Experience and Service Investments 2016: Are Practitioner and Vendor Priorities Aligned?
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CX Network’s annual survey gauged the views of global leaders – across all major industries – within customer experience, service, insight, digital and marketing, on the changes that will be defining the industry in 2016, which resulted in our in-depth The Global State of Customer Experience 2016 report. One of the most interesting findings in the research of over 700 industry leaders, was comparing the investment priorities from the practitioner community (65.7% of respondents) with the predic...
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