Retail
Customer experience plays a pivotal role in shaping the success of any retail business. Retailers must focus on creating seamless, personalized experiences that cater to individual needs and preferences. This can involve everything from intuitive store layouts and knowledgeable staff to efficient online platforms with user-friendly interfaces.
By leveraging data analytics and customer feedback, retailers can gain insights into what customers value most and tailor their strategies accordingly. This might mean offering personalized recommendations based on past purchases, implementing hassle-free return policies, or providing attentive customer support across various channels.
Technological advances like virtual reality for immersive shopping experiences and chatbots for instant customer support are transforming the retail experience, streamlining operations and offering convenience. Discover the latest insights and strategies driving engaging retail experiences below.
How a fashion group founded in 1865 is making waves
October 10 by Melanie MingasThe move is proof the future of online shopping will be anything but two-dimensional
The CX lessons to take from 2022
October 07 by Adam JeffsWith 2022 almost done, CX Network reflects on the predictions that were made last year and the lessons they can teach us for next year
Social media platforms for your Black Friday strategy
October 05 by Anna McKibbenA guide on how to leverage social media to create a seamless purchasing journey this Black Friday
Four CX trends to watch this Customer Service Week
October 05 by Emily FowlerMarking Customer Service Week 2022, CX Network looks at four trends for CX practitioners to watch
M&S Bank, Primark and ASOS take home CX Elite Awards
October 03 by Melanie MingasInMoment recognized three high-return CX and EX improvement programs during its XI Forum
Five brands that put ethics at the heart of their business
September 26 by Emily FowlerCX Network showcases five major brands that have become household names after putting ESG at the heart of their operations.
Creating retail virtual concierges through conversational AI
September 16 by CX NetworkThis white paper, produced by Talkdesk, offers advice for organizations looking to enhance customer experiences with AI chatbots or voicebots
Five ways Silicon Valley is reinventing CX
August 17 by Adam JeffsHow five leading Silicon Valley companies are helping to deliver quality customer experiences
The hidden dangers of luxury customer experiences
April 27 by Olivia PowellIn the March edition of CX Network's Advisory Board, the members discussed why they are choosing not to offer luxury CX
10 key ingredients for luxury customer experiences
April 21 by K V DipuThe 10 crucial elements for delivering premium standards of customer centricity in brand experiences
Using feedback as fuel: Agile CX optimization
April 05 by Chanice HenryAs more CX practitioners use feedback data to optimize experiences CX Network explores the power of Agile business cultures.
Maximizing business impact through customer journey mapping
March 25 by Chanice HenryThe North America CX strategy lead at Bayer, shares her wisdom on building productive customer journey maps that translate into loyalty-winning experience upgrades.