CX Market Leaders in Retail: A CX Network guide

CX retail giants such as Amazon, Apple, Disney and Infobip, share best-practice examples for driving customer loyalty and retention during the pandemic

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Chanice Henry
10/28/2020

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Customer experience

With an abundance of choice at shopper’s fingertips, retail brands use customer experience to differentiate their offering while winning buyer loyalty and trust.

To encourage the retail industry as much of the world continues on its road to recovery following the disruption of Covid-19, this guide shares the defining aspects of CX design that have earned five retail brands admiration from the customer experience experts in our 2020 Global State of Customer Experience research.

Drawing on expertise from the likes of Unilever, Amazon, Apple, Google, Zappos and Disney, this guide advises on CX best-practice during times of crisis. These retail giants offer examples and guidance for meeting customer expectations and boosting satisfaction in what is a troubling period for brands and customers alike.

Also, leading cloud communications solution provider Infobip talks about how retailers can boost their customer experience through smart digital transformation, and become truly customer-first.

Download this guide to discover:

  • In-depth analysis of current CX trends, challenges and investment priorities in the retail industry
  • Best in class CX examples from Infobip, Unilever, Amazon, Apple, Google, Zappos and Disney
  • The engagement tactic that more than tripled sales for one retail brand 
  • How to drive customer loyalty and retention in times of crisis
  • How to utilize smart marketing automation methods
  • Tips for unlocking smarter journeys to boost customer loyalty 

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

Co-Contributor


Noel Lavery
Sales Director
Infobip
Sponsored By:

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