CX Reports
CX Network is committed to providing customer experience professionals with the most comprehensive selection of market reports and research reports on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of reports, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
Governing the AI-powered CX era
October 31 by CX Network
Read this report to learn about governing AI in customer experience in this era of advanced technology
Human-centered CX: Designing intuitive experiences
October 31 by CX Network
Discover human-centered CX and how to promote empathy and intuitive design to win customer loyalty
CX automation: Next-gen AI agents at the helm
October 31 by CX Network
Discover how next-generation AI agents are enabling autonomous customer experience and self-service
The future of customer journey management
September 26 by CX Network
Discover what to expect from the future of customer journey management and its impact on CX
Automation in action: Operational efficiency in the age of AI agents
August 14 by CX Network
Understand the benefits of automation in CX in the age of AI agents in this report with an APAC focus
Transforming customer experience with agentic AI
July 29 by CX Network
Learn about agentic AI, artificial intelligence, and its ability to meet increasing customer demands
The state of CX tech 2025
July 23 by CX Network
Discover the latest trends in CX tech, according to the latest survey of customer support professionals.
The Global State of CX 2025
July 15 by CX Network
Get the results of an annual survey that shows the impact that AI is having on CX
Cloud contact centers: Modernizing customer service for a digital-first world
June 27 by CX Network
Find out how cloud contact centers are modernizing customer service, boosting agility and improving CX
The practical guide to AI agents
June 11 by CX Network
Find out about AI agents and how this artificial intelligence in CX is enabling more efficiency
Unified CX management: Creating a seamless customer experience
May 30 by CX Network
In this report, learn about unified CX management and AI and how to reach customers across channels
The definitive guide to the contact center industry in Asia 2025
May 20 by CX Network
Learn about the contact center market in Asia in India, China, Malaysia, the Philippines and Singapore
