The secret to unlocking omnichannel customer experiences



CX Network
05/23/2019

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Omnichannel

Today’s customers are more empowered than ever before.

They expect companies to provide them with seamless experiences across all channels, and prefer to buy from companies that require minimal to no effort in addressing buyer needs.

Companies that master omni-channel programs observe significant performance gains in metrics such as:
- Conversion rates,
- Customer loyalty and
- Operational costs.

Access this eBook to find out how to master the key to delivering omni-channel customer experiences: A single and trusted view of content across a business.

This eBook offers actionable data. By reading this piece you will learn about

  • The ROI of using master data management in product information management
  • How master data management users decrease costs and drive revenue growth
  • The building blocks to succeed in omni-channel
  • Cross-sell / up-sell tactics
  • How a single view of content helps establish operational efficiency
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