A Practical Guide to Delivering and Implementing Multi-Channel Customer Service

By:
Posted: 02/07/2016

This whitepaper examines why the UK remains at the start of the journey towards multi-channel maturity and how contact centres can take steps to develop effective multi-channel customer services.

Multi-channel customer service has been a much discussed topic in the UK for many years. Indeed the variety of channels on offer and sophistication of the platforms that run them create the impression of a mature industry. Yet the evidence of actual use suggests otherwise.

By downloading this whitepaper you will learn:

  • The current state of the market
  • Multi-channel guidelines
  • Steps to developing effective multi-channel customer services


As a bonus, this insightful whitepaper is also available in three Nordics languages, click below to be redirected to the one of your choice:

To continue viewing this content please fill out the form below and become an CX Network member.
Already a CX Network member? Sign in below to download.
Subscribe

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.

By:
Posted: 02/07/2016