What does it truly take to be a customer centric company?

Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer

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Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer

Customer-centric strategies

An exclusive interview with Helen Zuurmond, Head of CRM and Customer Services at Hema on the truth of being customer-centric and the best way forward for businesses that are struggling to mature from a business first, product focused mindset to live and breathe a customer-centric culture.

For more information on CX Retail 2019, visit the website: http://bit.ly/2LRfYgj

Topics: Customer Experience Customer Data, Insights & Analytics Customer Loyalty

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