CX TALK: Shop Direct's Personalisation Strategy

Add bookmark
CX Network
CX Network
04/11/2017

Sarah Curran is the Luxury Director for Shop Direct. In an interview at the Customer Experience Exchange for Retail she spoke about:The differences between operating online vs offlineThe most effective way to map a customer journey onlineKey elements to delivering a high level of personalisation onlineThe holy grail of customer experience – and whether it’s achievable for business todayThe key to success of a customer experience strategyWatch the full interview below[inlinead]

RECOMMENDED