CX TALK: How Millicom Links ROI to Customer Initiatives
Lynn Holmgren is the former CXO of mobile services company Millicom International Services. At the Executive Customer Contact Exchange US she held an insightful presentation around Millicom’s service strategy, specifically outlining their journey to becoming more customer-centric and linking ROI to customer initiatives through case building.
Watch the full presentation below.
For more from the Executive Customer Contact Exchange US, also check out:
- CX TALK: The Omni-Channel Experience of CenterPoint Energy
- CX TALK: Duke Energy's Customer-First Strategy
- CX TALK: Disney’s Key to Surprising and Delighting Guests
- CX TALK: Sears’ Transformational Customer Service Journey
- CX TALK: Forrester on the Data-Driven Design Evolution
- CX TALK: How CREDO Creates an Emotional Customer Connection
- CX TALK: The Three Es of Eerie Insurance – Ease, Experience and Expertise
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