CX TALK: How Metro Bank Creates a Consistent Customer-Centric Experience
Iain Kirkpatrick is the Managing Director of Metro Bank. In a presentation at the Customer Experience Exchange for Financial Services he held an insightful presentation around customer-centricity. As an industry disruptor he also provided his perspective on why organisations need to change their legacy business models to be able to adapt to the changing world of customer experience.
Watch his full presentation below.
For more from the Customer Experience Exchange for Financial Services, also have a look at: