CX TALK: Ann Summers’ 5-Year Vision for a Personalised and Seamless Customer Experience
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Cathy Reid is the Head of Retail Experience at Ann Summers. In this interview from the Customer Experience Exchange for Retail she speaks about:
- Ensuring a consistent experience across different touch point
- How to create a best-in-class customer culture
- Her top pieces of advice for retailers to get a competitive edge to their CX strategy
- What the future of the High Street looks like in her eyes
Watch the full interview below:
Interested in more from the Customer Experience Exchange for Retail? Also check-out:
Cathy Reid is the Head of Retail Experience at Ann Summers. In this interview from the Customer Experience Exchange for Retail she speaks about:
- Ensuring a consistent experience across different touch point
- How to create a best-in-class customer culture
- Her top pieces of advice for retailers to get a competitive edge to their CX strategy
- What the future of the High Street looks like in her eyes
Watch the full interview below:
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