CX Market Leaders In Telecoms

CX Network

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telecoms customer experience management report

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Customer and employee expectations are heightening—and so the corporate thirst for more insights, more benchmarks, and more ways to drive the right action is key to success in today’s competitive telecoms market.

With many in telecoms stretching forward to shake-off the industry’s bad customer experience reputation, we pause to take a look at key industry trends for 2019 and the innovators in the market – the standout projects which won recognition at the 2019 CEM Global Telecom Awards.

The ebook presents key findings and learnings to apply in telecoms businesses from exclusive industry data drawn from over 10,000 CX practitioners.

Telecom customer experience management

By reading this eBook you will learn:

  • The business rewards available from high levels of CX maturity in telecoms
  • How to drive more targeted action in response to today’s trends
  • Where your business sits in the telecoms market in comparison to your peers
  • About increasing customer retention and lifetime value by ingraining customer experience-driven insight and action into the DNA of business operations
  • Ways to increase the success of customer and employee programmes and overall business success

Customer Experience Management in Telecoms Europe

Operators are now scrambling to make sure they are at the fore-front of their customers mind, utilising the latest in cutting edge technologies and design thinking methodologies to ensure the best experience possible. 

Save your seat for CEM Europe this September to benchmark your customer journeys, grasp cutting edge CX technologies and learn practical takeaways for your business.